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Amy Nutt's Articles in Customer Service Show All|Display Category|Title|Newest|Oldest Overnight Shipping: Is it Really "Overnight"? During an advertisement for an overnight shipping service, an announcer seriously intones 'When it absolutely positively has to be there overnight.' But for many, the question remains if the mail is truly delivered during the night time. Roadmap to a Customer - Centric Strategy Part of the appeal of customer-centricity is that it takes very little business acumen to grasp its core concept. Customer Focus Is a Strategic Choice The road to Customer Focus Land is paved with great intentions. As the CMC/HRI Magnifying Customer Focus survey indicates, respondents know what needs to be done. Adjusting the Picture on Customer Focus At first glance, big picture thinking and customer focus would seem to be mutually exclusive terms. After all, the first phrase connotes a farsighted, panoramic view of business, while the second implies an intense, laser-beam-like concentration on the customer. Building a Strong Customer Service Team There are more and more demands being made of front line team members, and sometimes the pressure can be heard by your customer. Customer and Employee Loyalty: How Do You Rate? The average company loses half their customers in 5 years and half their employees in 4 years(*1) This has significant impact to overall customer, employee, investor and supplier loyalty. Creating Customer Service Excellence In a fast paced, dynamic environment like a customer facing group, there is potential for great wins and some losses as far as attracting, gaining and retaining customers go.	Find Great Deals and Discounts in our New online store Sign Up to submit your articles Submit your Website to our NEW Directory for FREE Join Our Newsletter Submit Articles Member Login Top Authors Most Popular Articles Submission Guidelines Article RSS Feeds About Us Link to Us Contact Us Privacy Policy Terms of Service

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